Who We Are

TraumaLink is a volunteer-based emergency response system created in 2013 to reduce the number of deaths and injuries on the highways. Road traffic injuries are a rapidly growing public health crisis throughout the developing world, and Bangladesh is one of the nations hardest hit by this epidemic. Our service model utilizes an emergency hotline number, a 24/7 call center, and volunteer first responders recruited from the local community who are trained in basic trauma first aid and provided with necessary medical equipment like stretchers and bandages.

We are currently operating on a total of 55km; 35 km on the Dhaka-Chittagong Highway in Daudkandi and Chandina, and another 20 km on the Dhaka – Aricha Highway in Manikganj, working with 232 volunteers who have already responded to around 400 emergency calls and treated over 700 injured patients. TraumaLink has provided emergency first aid training to about 700 people including our volunteers, university students, and members of youth organizations. We have also built strong partnerships with a large and growing number of government, academic, and nongovernmental institutions. As our pilot project has been so successful, we are now working to expand our highway operations with a goal of providing services to all Bangladeshis.

The primary founders of TraumaLink are Dr. Jon Moussally, Ryan Fu, and Eric Dunipace from the Harvard School of Public Health; and Mridul Chowdhury, CEO of mPower Social Enterprises Ltd.  Initially, with incubation support from mPower, TraumaLink started its pilot operations as a social enterprise on a 19 km stretch of the Dhaka-Chittagong Highway in Daudkandi. During this time, TraumaLink received recognition from USAID Development Innovation Ventures and the mBillionth Award.

After the 18-month phase of pilot operations, in 2016, TraumaLink in Bangladesh was established as a Trust to begin its formal operations on the Dhaka-Chittagong and Dhaka-Aricha-Highways, and to work towards creating a self-sustaining model to reduce the burden of traffic injuries in Bangladesh. TraumaLink aims to expand and extend its highway operations with a goal of one day providing services to all of Bangladesh.

TRAUMALINK HAS DEVELOPED A SCALABLE AND SUSTAINABLE MODEL TO SAVE LIVES AFTER TRAUMATIC INJURIES. SO FAR WE HAVE:

Over 200 Volunteers

Responded to around  400 incidents

Responded to 100% of calls with most response times less than 5 minutes

Provided emergency first-aid to over  700 injured patients

Our service model

Bangladesh does not currently have a national emergency hotline number, which often creates significant delays in injured patients being able to access care. Traumalink provides an effective way to connect these injured patients with trained first responders.

Our service model:

1. AN INJURY OCCURS

A person is injured, needs immediate medical attention, and may be at risk of dying.

2. CALL FROM SCENE OF INJURY

From the scene, victims or bystanders can call TraumaLink’s emergency hotline using any local or mobile phone.

3. TRAUMALINK CALL CENTER

TraumaLink has a 24/7 call center with operators ready to immediately start an emergency response.

4. RECORD ROAD CRASH INFO

The call center operator records information on the crash.

5. NOTIFY FIRST RESPONDERS

A TraumaLink operator takes the emergency call and alerts trained and equipped first responders that are nearby and ready to help.

6. PERFORM FIRST AID SERVCE

Using first aid supplies provided by TraumaLink, volunteers rapidly treat patients at the crash scene.

7. GUIDE TRANSPORTATION & INFORM

After treating patients, our volunteer first responders will help to arrange transportation to a healthcare facility if this is necessary.

8. SEND PATIENT TO HEALTH CARE FACILITY

Patients are sent to the nearest medical facility equipped to treat their injuries.

What We Do

Injured patients are much more likely to survive if they receive treatment quickly, so having rapid access to medical care at the crash scene is essential. Fortunately, within the first hour after injury, simple medical treatments can be highly effective at preventing paralysis and death. This critical window is known as the “Golden Hour” and is the period of time during which TraumaLink First Responders work.

RECRUIT VOLUNTEERS

TraumaLink recruits volunteers from the local community who are able to arrive at the crash scene within minutes. Volunteer first responders work under the direction of full time TraumaLink Field Staff.

PROVIDE TRAINING

Once the recruitment of TraumaLink volunteers is completed, they are provided with free emergency first aid training before beginning their service.